Website visitors’ privacy policy

Our website address is

What personal data we collect and why we collect it:

We collect from visitors to this website information about the cookies installed on the particular device, as well as the IP address, time-zone and information about the browser and device being used.

Finally, if you fill out a contact form, any information provided in the request, will be recorded in our systems.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

Your personal information will not be shared with third parties, it is exclusively used by OTTO and its subsidiaries.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

OTTO customers using OTTO Cart Apps

OTTO provides localized physical fulfillment service (“the Service”) to worldwide merchants, including those who use WooCommerce and Shopify among other cart technologies to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use our Apps in connection with your store.

Personal Information our Apps Collects

When you install an OTTO App, we are automatically able to access orders’ information from your account.

Additionally, we collect the following types of personal information of your customers once you have installed the App. Information about individuals who visit your store, such as their address and contact details.

We collect personal information directly from the relevant individual, through your shop via the shop’s API, or data that you upload to our system directly. We also collect browser cookies during visits to our site. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Behavioral Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at our contact form in the site’s footer.